Elder Abuse

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What is Elder Abuse?

Elder abuse is a single or repeated act or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person.



If You Suspect Elder Abuse:


Adult Protective Services (APS)-Adult Abuse Hotline:
877.SOS.ADULT [877.767.2385] TDD: 877.815.8390


Area Agency on Aging - 24-hour Senior HELPLINE:
602.264.HELP [602.264.4357]


Or call the local police




Elder Abuse Information and Training Guide for Arizona

 Arizona Adult Protective Services



Warning Signs (by type of abuse)


Financial Exploitation

Signs and symptoms of financial or material exploitation include but are not limited to:

  • Sudden changes in bank account or banking practice, including an unexplained withdrawal of large sums of money by a person accompanying the elder;

  • Inclusion of additional names on an elder's bank signature card;

  • Unauthorized withdrawal of the elder's funds using the elder's ATM card;

  • Abrupt changes in a will or other financial documents;

  • Unexplained disappearance of funds or valuable possessions;

  • Substandard care being provided or bills unpaid despite adequate financial resources;

  • Discovery of an elder's forged signature on financial transactions or on the titles of their possessions;

  • Sudden appearance of previously uninvolved relatives claiming their rights to an elder's affairs and possessions;

  • Unexplained sudden transfer of assets to a family member or someone outside the family;

  • Provision of services that are not necessary; and

  • An elder's report of financial exploitation.



Physical Abuse

Signs and symptoms of physical abuse include but are not limited to:

  • Bruises, black eyes, welts, lacerations, and rope marks;

  • Bone fractures, broken bones, and skull fractures;

  • Open wounds, cuts, punctures, untreated injuries in various stages of healing;

  • Sprains, dislocations, and internal injuries/bleeding;

  • Broken eyeglasses/frames, physical signs of being subjected to punishment, and signs of being restrained;

  • Laboratory findings of medication overdose or under utilization of prescribed drugs;

  • An elder's report of being hit, slapped, kicked, or mistreated;

  • An elder's sudden change in behavior; and

  • Caregiver's refusal to allow visitors to see an elder alone.




Signs and symptoms of neglect include but are not limited to:

  • Dehydration, malnutrition, untreated bed sores, and poor personal hygiene;

  • Unattended or untreated health problems;

  • Hazardous or unsafe living condition/arrangements (e.g., improper wiring, no heat, or no running water);

  • Unsanitary and unclean living conditions (e.g. dirt, fleas, lice on person, soiled bedding, fecal/urine smell, inadequate clothing); and

  • An elder's report of being mistreated.



Emotional Abuse

Signs and symptoms of emotional/psychological abuse include but are not limited to:

  • Being emotionally upset or agitated;

  • Being extremely withdrawn and non communicative or non responsive;

  • Unusual behavior usually attributed to dementia (e.g., sucking, biting, rocking); and

  • An elder's report of being verbally or emotionally mistreated.



Sexual Abuse

Signs and symptoms of sexual abuse include but are not limited to:

  • Bruises around the breasts or genital area;

  • Unexplained venereal disease or genital infections;

  • Unexplained vaginal or anal bleeding;

  • Torn, stained, or bloody underclothing; and

  • An elder's report of being sexually assaulted or raped.




Signs and symptoms of abandonment include but are not limited to:

  • Desertion of an elder at a hospital, a nursing facility, or other similar institution;

  • Desertion of an elder at a shopping center or other public location; and

  • An elder's own report of being abandoned.


 If you need to talk to us about Elder Abuse:

call us at 928.679.7770 or email us at victimwitness@coconino.az.gov or Get Help Now!







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